Privacy Policy

We collect personal information from you in a lawful and reasonable manner, ensuring it is necessary for our business operations. The types of personal information we may collect include:

• Full Name

• Contact details (phone number, email address)

• Physical address

• Payment information (for purchases)

• Dietary preferences or restrictions (when relevant)

Personal information is collected directly from you when you visit our café, place orders, make reservations, or interact with us online (including through our website and social media platforms).

Your personal information is collected and processed for the following purposes:

• To fulfil orders and provide services

• To manage bookings and reservations

• To communicate with you regarding our services, promotions, and events

• To comply with legal obligations

• For customer service and support

• For marketing and promotional purposes, with your consent

• To improve our services and customer experience

By providing us with your personal information, you consent to the collection, use, and processing of your data in accordance with this policy. Where required, we will obtain additional consent, particularly for marketing communications. You have the right to withdraw your consent at any time by contacting us.

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. These measures include secure servers, encryption, and restricted access to personal information.

Although we take the aforementioned precautions in protecting your personal information, we shall however not be liable for loss or damage howsoever arising - suffered as a result of the disclosure of such information if outside of our reasonable control.

We will not disclose your personal information to third parties without your consent, except in the following circumstances:

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• When required by law or a regulatory authority

• To service providers or agents acting on our behalf to fulfil our services (e.g., payment processors, delivery services)

• For fraud prevention or the protection of our rights and safety

Any third parties that process your personal information on our behalf are bound by confidentiality agreements and are required to comply with the POPI Act.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Once your personal information is no longer needed, it will be securely destroyed or anonymised.

Under the POPI Act, you have the following rights:

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• Right of Access: You may request access to the personal information we hold about you.

• Right to Correction: You may request that we correct or update inaccurate or incomplete personal information.

• Right to Deletion: You may request the deletion of your personal information where it is no longer necessary for the purposes it was collected or processed.

• Right to Object: You may object to the processing of your personal information under certain circumstances.

• Right to Withdraw Consent: You may withdraw your consent to the processing of your personal information at any time.

To exercise any of these rights, please contact us using the contact details provided below.

We use cookies and similar technologies on our website to enhance your browsing experience. Cookies may collect non-personally identifiable information such as your browser type, IP address, and browsing preferences. You can adjust your browser settings to manage cookie preferences or delete cookies, although this may affect your use of our website.

With your explicit consent, we may use your personal information to send you marketing materials, newsletters, or promotions. You can opt out of receiving marketing communications at any time by following the unsubscribe instructions included in our communications or by contacting us directly.
 

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the revised policy will take effect immediately upon posting.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

Botanical Café

Email: info@c3group.co.za
Phone: 021 701 1121
Address: 5 Grapevine House, Silverwood Close, Steenberg Office Park, Tokai,

Cape Town 7945

By using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.